Performance Excellence Training System

Now is the time to take action and prepare your health care organizations for sweeping change - through Performance Excellence Training System - PETS.  I will give you the cliffs notes of PETS and how it can help you.

PETS provides a proven system to improve your organizational culture, drive performance excellence and demonstrate the public good you create for your community.  PETS is not just another improvement project - it is a process for system-wide change that produces sustainable results for your health care organization.

PETS process is delivered in four steps designed to analyze, diagnose and treat your organization - much as a physician would be a patient.

Step One:    History and Physical Assessment
First, we work with your senior leader to review your current results, examine your culture and gauge your tolerance for change.  The backbone of the history and physical assessment is the National Quality Health Care Criteria for Performance Excellence.  We incorporate the best practices used by winners in and out of health care.

Step Two:   Diagnosis of Major Systems
In this step, we inspect the vital characteristics of the major systems in your organization.  Major systems include your health care delivery processes, business and support processes.  Using this information, we will create a culture-centric improvement model based on unique features and needs.

Step Three: Customized Treatment Plan
Next, we put the plan into action.  Using proven tools and knowledge including strategy development and deployment, balanced scorecard, process-based management, Six Sigma methodologies and other best practices from nationally recognized health care organizations to generate improvements and engage people across the organization.

Step Four:  Keeping you well and fit for the long term
Finally, we use the Plan-Do-Check-Act- Cycle to assess the outcomes of the treatments and examine the results.  Training is a major focus here, allowing you to take what you have learned and sustain the improvements into the future. 

I hope you like the PETS and  how powerful it is - from the top of the administration and physicians to frontline people PETS will work in process management to drive knowledge and performance excellence.  Let me know your thoughts.